Run the video test listed in the dashboard.

Click on “System Preferences” in the dock, click on Sound, Click the “Input” tab to access microphone settings. Click “Internal Microphone” in the devices list to adjust the microphone settings for your Mac’s internal mic, or click the name of any external USB microphone you have installed. Slide the “Input Volume” slider to the right to increase the microphone’s volume, or slide the slider to the left to decrease the volume. Click the “Use Ambient Noise Reduction” check box to help reduce background noise when using your mic. Close the sound settings window after you adjust your microphone.

The password can be changed by iTel, your Provider, or their Practice Admin to a generic password. You may also click on “forgot your password” when you login. Your email may be used as your ID, or contact iTel to access your ID.

Make certain that the following plug-ins and extensions are disabled in Google Chrome: Silverlight Plug-in, WebEx Plug-in, Skype Extension.

You can turn certain plug-ins on and off at any time:
1. On your computer, open Google Chrome.
2. In the address bar at the top, type chrome://plugins/ and press Enter.
3. Next to the plug-in you’d like to use or turn off, click Enable or Disable.
4. Close and reopen Google Chrome.

You can turn certain extensions on and off at any time.
1. On your computer, open Google Chrome.
2. In the address bar at the top, type chrome://extensions/ and press Enter.
3. Next to the extensions you’d like to use or turn off, check or uncheck Enable.
4. Close and reopen Google Chrome.

For Windows and Mac Computers or Laptops you need an Internet connection, a Webcam and the Google Chrome browser. For Apple iOS Devices, you need the iTel app (available on the App Store) and for Android devices you just need the Google Chrome browser.

You should have sufficient bandwidth to support HD-quality video with an upload speed of at least 5Mbps and download speed of ~10Mbps. You can test the quality of your audio and video after you have logged in and click on “Video Test.” If your quality test reads “good” or “excellent” click “Okay” and you should be able to see yourself on the video window test.

• Logon to itel.us.com using Google Chrome browser.
• This will bring you to the Dashboard.
• From the Dashboard you can manage patient information, where you first need to add yourself and each provider and then add your patients.
• Schedule appointments.
• Send secure emails.
• Manage waiting room and message patients.
• Check video test.
• You will need to click “Allow camera” and “Allow microphone” the first time you login.
• You will need to allow the extension for screen sharing the first time you login. Once you have done so on that device, it will be saved.
  The website will automatically notify you that you have a patient in the virtual waiting room, and will allow you to join the session when you are ready to start the appointment by clicking “Enter session.”

From the Dashboard select Patients. Select add. Then enter patient’s email, first and last name and date of birth.

Yes. The Admin view is synced with the Provider to schedule patients and view all appointments simultaneously.

Run the video test listed in the dashboard and follow the directions on each screen.

First, be sure that you have closed all other video-conferencing software that might have used your microphone or camera. Click on “System Preferences” in the dock, click on “Sound,” click the “Input” tab to access microphone settings. Click “Internal Microphone” in the devices list to adjust the microphone settings for your Mac’s internal mic, or click the name of any external USB microphone you have installed. Slide the “Input Volume” slider to the right to increase the microphone’s volume (while speaking into the microphone) or slide the slider to the left to decrease the volume. Click the “Use Ambient Noise Reduction” check box to help reduce background noise when using your mic. Close the sound settings window after you adjust your microphone.

Just above the calendar, there is an “options” button to the right. You can select a time frame (start and end time) that you want your schedule to show.

Yes, you can use the scheduler for all scheduling purposes. You do not have to see your patients online in order to use our scheduler; you can use it for in-office appointments too.